Refund policy
Damaged or Incorrect Items:
If your item arrives damaged or incorrect, contact us within 7 days with photos and your order number. We’ll send a replacement or full refund!
Exchanges:
If your item arrives and doesn’t fit, we’re happy to offer a free size exchange, provided the item is unworn, unwashed, and in its original condition.
Refunds,Cancellations, and Order Changes:
We’re happy to assist with order changes before your order has processed (1-3 days). Orders may be cancelled and refunded within 1 hour of purchase only.
Refund Eligibility
Refunds are not available for:
– Requests made after 1 hour
– Wrong size (exchange only)
– Refund requests after delivery unless item is damaged or incorrect
Contact: shopastralis25@gmail.com